Just a few days in the past, South Africa’s National Department of Health (NDoH) launched COVID-19 Connect – a WhatsApp-based helpline to ship correct, up-to-date data to South African residents through the present COVID-19 world pandemic.
Since then, the service has already engaged with over 1.5 million customers and has served over fifteen 15 million messages.
COVID-19 Connect was created within the house of only one week by Praekelt.Org, utilizing Turn.io know-how that delivers automated informational responses offering solutions to essentially the most continuously requested questions on COVID-19 and the coronavirus.
COVID-19 Connect, endorsed by the National Department of Health and the National Institute for Communicable Diseases (NICD), is alleged to already be enjoying an necessary position in supporting the Department of Health’s nationwide response.
The service is enabling the South African authorities to have direct communication with the general public, empowering people with the suitable data and assuaging stress on the nationwide name centre.
Using the World Health Organization’s (WHO) up-to-the-minute data, coupled with localised information updates and data on prevention, signs, remedy, dangers, travelling and testing, COVID-19 Connect helps mitigate in opposition to the misinformation that may distract from important well being prevention help throughout all ranges of society.
“The NDoH has previously pioneered the use of WhatsApp to take its MomConnect maternal health programme to scale. Our ongoing relationship with the NDoH and our experience on this, and other large scale health initiatives worldwide, has enabled us to rapidly implement COVID-19 Connect,” says Debbie Rogers, MD of Praekelt.org
COVID-19 Connect makes use of Turn.io’s machine studying know-how to allow computerized prioritisation enabling conversations at scale. In addition, COVID-19 Connect additionally supplies real-time information insights to help efficient decision-making by the South African authorities round COVID-19.
Turn’s multi-language functionality signifies that the COVID-19 Connect Helpline will quickly be accessible in further languages, and is being made accessible to different nations and organisations to help their efforts in urgently tackling the pandemic.
“President Cyril Ramaphosa asked that we act together, act now and act decisively – the NDoH, the teams from Whatsapp and the WHO and our own teams at Praekelt.org and Turn.io have done exactly this over the last few days while developing COVID-19 Connect,” says Gustav Praekelt, founding father of Praekelt.org and co-founder of Turn.io.
South Africans can be part of the dialog by texting ‘Hi’ to +27 600 123 456 on Whatsapp.